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    Privacy Policy

    How our site works and how we use cookies
    This privacy and cookie policy sets out how we, Furnitubes International Ltd, processes your personal data. We take the privacy of your personal data very seriously and all data captured is held in accordance with the requirements of the Data Protection Act 2018.

    Furnitubes International Ltd, incorporated in England, is the data controller. If you have any requests about your personal data or queries about how we handle it, you can contact us by emailing marketing@furnitubes.com or by post at Furnitubes, 28 Leonard Street, London EC2A 4BY.

    How we collect and use personal information

    We collect this personal information from you, either directly (e.g. when you purchase products), or indirectly (e.g. when you browse our website or read our marketing emails).

    We also personal information about you from other sources such as your search history (e.g. Google analytics), your social media platforms (e.g. LinkedIn) and data brokers (e.g. Barbour ABI, BALI, ProLandscaper).

    The personal information we collect about you depends on the activities we carry on, and include:

    • Your name, surname, work address and contact details
    • Company bank detail
    • Information you give us by phone, email or post
    • Your account details such as username and login details

    We use this personal information to:

    • Create and manage your account with us
    • Verify your identity and credit ratings
    • Process your order
    • Improve our website
    • Improve our communications
    • Improve our products and services
    Our legal basis for processing your personal information

    When we use your personal information we are required to have a legal basis for doing so. This includes

    Legal obligation – Where your personal information is necessary to fulfil our obligations to you (not including contractual obligations.

    Contract – Where your personal information is necessary to fulfil a contract we have with you, or because you have asked us to take specific steps to enter into a contract.

    Legitimate interest – Where your personal information is necessary to grow our business, e.g. to send occasional marketing by post, email or telephone in order to keep you informed of new products and services and promote best practice in the street furniture and landscaping industry, for segmentation/profiling purposes in order to send relevant targeted communications (unless there is a good reason to protect your personal information that overrides our legitimate interest).

    Consent – Where you have given us clear consent to process your information for a specific purpose. We will ensure consent in the form of an opt-in tick box or by asking you to submit an email address for a specific purpose (e.g. to register for an event, to open an account).

     

    The personal information we collect, when and how we use it

    For further details on when we collect personal information, what we collect and how we use, please read the following sections:

    When information is collectedLegal basis and how we use your personal information
    When you open an account with usLegitimate interestWe ask for this to:Crate and manage your accountCommunicate wih you about your account. This includes notifying you about changes to our terms, segment and profile our customer base to send communications we think may benefit you or asking you to leave a review.We keep this information until we close your account or you close your account with us.
    When you place an order with usLegitimate interestWe ask for this information to process and deliver your order, including managing payment and collecting money owed to us. We keep this information until we close your account or you close your account with us.
    When you browse our website(s) or social media channelsLegitimate interestWe use data analytics to capture information about products and information customers view on our website and social media channels, and to measure the effectiveness of our advertising.
    When you engage with our email communicationsLegitimate interestWe use data analytics to capture information about products and information customers view on email marketing, to measure the effectiveness of our email communications.
    Who we share your personal information with

    We routinely share personal information with:

    • Service providers acting as processors based in the EU who provide IT, CRM and system administration services
    • Our sister company and suppliers for the engineering and production of orders
    • Courier companies for the delivery of orders
    • Printers and mailing houses when we send customer communications
    • Market research companies who process data for statistical and analytical purposes

    We will share personal information with law enforcement or other authorities if required by law

    We will not share your personal information with any other third parties.

    Marketing

    We would like to send you information about products and services, operational news such as service over bank holidays, company news and opinion/best practice pieces about street furniture and landscaping that may be of interest to you.

    Where we have your consent or is in our legitimate interest to do so, we may do this by post, email or telephone.

    We will only ask you whether you would like us to send marketing communications when you tick relevant boxes or insert your email address for specific purposes e.g. sign up to our newsletter, register for a CPD, register for an event and so on.

    If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:

    • Contacting us at marketing@furnitubes.com
    • Using the Unsubscribe link in our emails
    • Writing to us at 28 Leonard Street, London EC2A 4BY.
    • For more information on your rights in relation to Marketing, see ‘Your rights’ below.
    Your rights

    Under the General Data Protection Regulation you have a number of important rights, including rights to:

    • Access your personal information
    • Ask us to correct any mistakes in your information which we hold
    • Ask for the erasure of personal information concerning you in certain situations
    • Receive the personal information concerning you which you have provided to us, in a structured and machine-readable format
    • Object at any time to processing of personal information concerning you for direct marketing
    • Object in certain situations to our continued processing of your personal information.
    • Restrict our processing of your personal information in certain circumstances

    For further information on your right, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

    Keeping your personal information secure

    We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

    We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.